{"id":42170,"date":"2024-10-22T11:38:43","date_gmt":"2024-10-22T09:38:43","guid":{"rendered":"https:\/\/www.itech-progress.com\/isaqb-trainer-heike\/"},"modified":"2026-04-20T11:46:48","modified_gmt":"2026-04-20T09:46:48","slug":"isaqb-trainer-heike","status":"publish","type":"page","link":"https:\/\/www.itech-progress.com\/en\/isaqb-trainer-heike\/","title":{"rendered":"iSAQB trainer Heike"},"content":{"rendered":"

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Heike is an experienced computer scientist with over 20 years of professional experience in various roles, including leadership, project management, IT consulting, and training management. As a certified trainer for both in-person and live online sessions, she integrates her extensive expertise into training programs that focus on developing social and personal skills.
With a track record of over 1,800 successful virtual trainings on various platforms, Heike has established herself as a professional online trainer. Through a clearly structured approach and lively interactions, she keeps the attention span high. Her method encourages active learning and enables the practical application of learned skills in real-life scenarios.
Heike’s expertise is particularly strong in conducting soft-skill trainings. She has deep knowledge of communication models and is proficient in systematic conversation management, both in one-on-one and group settings. By using visualization and facilitation techniques, she successfully presents complex content in an understandable way and leads effective discussions. Additionally, Heike is skilled in constructive conflict management and utilizes feedback techniques to promote personal and team development.<\/p>\n

Since 2013, Heike has been an active member of BDVT (Professional Association for Training, Consulting, and Coaching). She leads the Artificial Intelligence working group and participates in the “Online Training” working group as well as the BDVT moderation team.
Overall, Heike brings a well-rounded combination of extensive experience and solid expertise, enabling her to design high-quality training programs and sustainably foster the development of her participants.<\/p>\n

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Heike is convinced that effective communication and the promotion of self-organization are the key factors for the success of any team. She places great emphasis on an interactive and hands-on approach to training delivery.<\/p>\n

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Among Heike’s outstanding achievements are the successful introduction of a new consulting culture in her previous company and the leadership of change projects that led to a sustainable improvement in team dynamics and workflows. In addition, she has conducted numerous training sessions in leadership development and conflict management.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” max_width=”1280px” animation_style=”fade” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Personal style” _builder_version=”4.27.0″ _module_preset=”_initial” title_level=”h5″ title_font=”Poppins|600|||||||” title_font_size=”35px” title_letter_spacing=”-0.04em” title_line_height=”1.4em” custom_margin=”||0px||false|false” title_font_size_tablet=”16px” title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text quote_border_color=”#16264a” _builder_version=”4.27.4″ _module_preset=”_initial” link_font=”||||on||||” link_text_color=”#16264a” quote_font=”Poppins|600|||||||” quote_text_color=”#000000″ quote_font_size=”24px” quote_letter_spacing=”-0.04em” quote_line_height=”1.6em” header_font=”Poppins|500|||||||” header_font_size=”72px” header_letter_spacing=”-0.05em” header_line_height=”1.2em” header_2_font=”Poppins|500|||||||” header_2_font_size=”52px” header_2_letter_spacing=”-0.05em” header_2_line_height=”1.2em” header_3_font=”Poppins|500|||||||” header_3_font_size=”36px” header_3_letter_spacing=”-0.05em” header_3_line_height=”1.2em” header_4_font=”Poppins|600|||||||” header_4_font_size=”24px” header_4_letter_spacing=”-0.04em” header_4_line_height=”1.6em” header_5_font=”Poppins|600|||||||” header_5_font_size=”20px” header_5_letter_spacing=”-0.04em” header_5_line_height=”1.4em” header_6_font=”Poppins|600|||||||” header_6_font_size=”16px” header_6_letter_spacing=”-0.03em” header_6_line_height=”1.4em” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” quote_font_size_tablet=”16px” quote_font_size_phone=”15px” quote_font_size_last_edited=”on|desktop” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”32px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|desktop” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|desktop” header_4_font_size_tablet=”16px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|desktop” header_5_font_size_tablet=”16px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|desktop” header_6_font_size_tablet=”15px” header_6_font_size_phone=”14px” header_6_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Heike’s style is characterized by empathy and clarity. She places great emphasis on an interactive and hands-on training experience. Among her methods are World Caf\u00e9, Fish Bowl, and Open Space, which are used to encourage the exchange of ideas and perspectives.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” max_width=”1280px” custom_padding=”||2px|||” animation_style=”fade” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Accredited Trainer for:” _builder_version=”4.27.4″ _module_preset=”_initial” title_level=”h5″ title_font=”Poppins|600|||||||” title_font_size=”35px” title_letter_spacing=”-0.04em” title_line_height=”1.4em” custom_margin=”||0px||false|false” title_font_size_tablet=”16px” title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text quote_border_color=”#16264a” _builder_version=”4.27.4″ _module_preset=”_initial” link_font=”||||on||||” link_text_color=”#16264a” quote_font=”Poppins|600|||||||” quote_text_color=”#000000″ quote_font_size=”24px” quote_letter_spacing=”-0.04em” quote_line_height=”1.6em” header_font=”Poppins|500|||||||” header_font_size=”72px” header_letter_spacing=”-0.05em” header_line_height=”1.2em” header_2_font=”Poppins|500|||||||” header_2_font_size=”52px” header_2_letter_spacing=”-0.05em” header_2_line_height=”1.2em” header_3_font=”Poppins|500|||||||” header_3_font_size=”36px” header_3_letter_spacing=”-0.05em” header_3_line_height=”1.2em” header_4_font=”Poppins|600|||||||” header_4_font_size=”24px” header_4_letter_spacing=”-0.04em” header_4_line_height=”1.6em” header_5_font=”Poppins|600|||||||” header_5_font_size=”20px” header_5_letter_spacing=”-0.04em” header_5_line_height=”1.4em” header_6_font=”Poppins|600|||||||” header_6_font_size=”16px” header_6_letter_spacing=”-0.03em” header_6_line_height=”1.4em” text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” quote_font_size_tablet=”16px” quote_font_size_phone=”15px” quote_font_size_last_edited=”on|desktop” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”32px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|desktop” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|desktop” header_4_font_size_tablet=”16px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|desktop” header_5_font_size_tablet=”16px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|desktop” header_6_font_size_tablet=”15px” header_6_font_size_phone=”14px” header_6_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

\ud83d\udcdc iSAQB\u00ae CPSA-Advanced Level \u2013 Module AGILA<\/a><\/p>\n

\ud83d\udcdc iSAQB\u00ae CPSA-Advanced Level \u2013 Module SOFT<\/a><\/p>\n

[\/et_pb_text][et_pb_heading title=”Certifications:” _builder_version=”4.27.4″ _module_preset=”_initial” title_level=”h5″ title_font=”Poppins|600|||||||” title_font_size=”35px” title_letter_spacing=”-0.04em” title_line_height=”1.4em” custom_margin=”||0px||false|false” title_font_size_tablet=”16px” title_font_size_phone=”16px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text quote_border_color=”#16264a” _builder_version=”4.27.6″ _module_preset=”_initial” link_font=”||||on||||” link_text_color=”#16264a” quote_font=”Poppins|600|||||||” quote_text_color=”#000000″ quote_font_size=”24px” quote_letter_spacing=”-0.04em” quote_line_height=”1.6em” header_font=”Poppins|500|||||||” header_font_size=”72px” header_letter_spacing=”-0.05em” header_line_height=”1.2em” header_2_font=”Poppins|500|||||||” header_2_font_size=”52px” header_2_letter_spacing=”-0.05em” header_2_line_height=”1.2em” header_3_font=”Poppins|500|||||||” header_3_font_size=”36px” header_3_letter_spacing=”-0.05em” header_3_line_height=”1.2em” header_4_font=”Poppins|600|||||||” header_4_font_size=”24px” header_4_letter_spacing=”-0.04em” header_4_line_height=”1.6em” header_5_font=”Poppins|600|||||||” header_5_font_size=”20px” header_5_letter_spacing=”-0.04em” header_5_line_height=”1.4em” header_6_font=”Poppins|600|||||||” header_6_font_size=”16px” header_6_letter_spacing=”-0.03em” header_6_line_height=”1.4em” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”14px” text_font_size_last_edited=”on|desktop” quote_font_size_tablet=”16px” quote_font_size_phone=”15px” quote_font_size_last_edited=”on|desktop” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”32px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|desktop” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|desktop” header_4_font_size_tablet=”16px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|desktop” header_5_font_size_tablet=”16px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|desktop” header_6_font_size_tablet=”15px” header_6_font_size_phone=”14px” header_6_font_size_last_edited=”on|desktop” global_colors_info=”{}” sticky_enabled=”0″]\ud83d\udcdc iSAQB\u00ae CPSA-Advanced Level \u2013 Module AGILA<\/a><\/p>\n

\ud83d\udcdc iSAQB\u00ae CPSA-Advanced Level \u2013 Module SOFT<\/a><\/p>\n

\ud83d\udcdc IHK Mainz \u2013 Trainer Certification (ADA) \/ CSC Akademie Deutschland GmbH \u2013 IT Project Manager<\/p>\n

\ud83d\udcdc FCT Akademie GmbH \u2013 Certified Live Online Trainer<\/p>\n

\ud83d\udcdc Scrum.org \u2013 Professional Scrum Master<\/p>\n

\ud83d\udcdc Decision-Making in Complex and Dynamic Situations \u2013 Academy for Professional and Socio\u2011Political Continuing Education<\/p>\n

\ud83d\udcdc Basic Course \u201cZ\u00fcrich Resource Model (ZRM)\u201d \u2013 Anja Hume \u2013 Trek\u2019n Learn<\/p>\n

\ud83d\udcdc Communication and Conflict Management Trainings<\/p>\n

\ud83d\udcdc Leadership Development and Team\u2011Building Programs<\/p>\n

\ud83d\udcdc IT Sales Trainings<\/p>\n

\ud83d\udcdc Facilitation and Presentation Skills Trainings<\/p>\n

\ud83d\udcdc Train\u2011the\u2011eTrainer (Certified Training by BDVT)<\/p>\n

\ud83d\udcdc Scrum Trainings (Exam Preparation for Scrum Master \/ Product Owner)<\/p>\n

\ud83d\udcdc Salesforce Training (Inventory Management \/ Campaign Management)
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”23px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.itech-progress.com\/wp-content\/uploads\/2017\/09\/logo_isaqb_no-bg.png” alt=”iSAQB” title_text=”logo_isaqb_no-bg” align=”center” _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”0px||||false|false” custom_margin_tablet=”44px||||false|false” custom_margin_phone=”-27px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Heike is an experienced computer scientist with over 20 years of professional experience in various roles, including leadership, project management, IT consulting, and training management. As a certified trainer for both in-person and live online sessions, she integrates her extensive expertise into training programs that focus on developing social and personal skills.With a track record […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-42170","page","type-page","status-publish","hentry"],"yoast_head":"\niSAQB trainer Heike<\/title>\n<meta name=\"description\" content=\"Profile of iSAQB trainer Heike highlighting expertise in software architecture, practical trainings, and certification preparation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.itech-progress.com\/en\/isaqb-trainer-heike\/\" \/>\n<meta property=\"og:locale\" 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